Shipping policy

At CozzyPaw, we work hard to get your pet products delivered quickly and affordably—right to your doorstep. Here's everything you need to know about how we ship.

🚚 Shipping Information

Shipping costs are based on:

• Total order weight
• Shipping method selected
• Delivery address
  

Shipping costs are calculated at checkout and included in the final purchase price before payment.

Standard delivery typically takes 7–10 business days. On rare occasions, delivery may take up to 15 days due to logistics or high-demand periods.

⚠️ Please note: Shipping times may be longer than usual due to ongoing supply chain delays. We appreciate your patience—we're doing our best to get your order to you as quickly as possible!

CozzyPaw has no control over some International orders that may be subject to additional customs, duties or import taxes upon delivery, depending on your country’s regulations.

🎁 Free Shipping Offer

We proudly offer Free Standard Shipping on qualifying orders!

• No promo code required—discount applies automatically at checkout.
• Free shipping applies to standard delivery rates only.
• Exclusions apply:
  
  • Live fish, aquatic plants, and invertebrates
  • Gift cards
  • Out-of-stock items
    

Some items require special handling or shipping (such as live aquatic products, etc.), which may result in additional charges. These items are non-returnable and may require a signature upon delivery.

📦 Backorders

If your order contains items that are not currently in stock:

• We will ship the available items first
• The backordered items will be canceled and refunded
• You may reorder those items once they are available again

❓ Need Help?

Our customer care team is always happy to assist!
📩 Email us at: support@cozzypaw.com