Help & FAQs

We currently accept Visa and Mastercard. We're working on adding more payment options—stay tuned for updates!

Our default currency is USD (U.S. Dollars). Depending on your location, your currency may adjust at checkout to match your local method of payment.

We're always working to restock popular items. If a product is unavailable, feel free to reach out to us and we'll do our best to help or notify you when it's back.

You may request a cancellation within 48 hours of placing your order—as long as it hasn't been processed or shipped. If it has already shipped, our team will guide you through the next steps.

Absolutely! Just make sure to enter the recipient’s address correctly at checkout. You can also request gift packaging if available.

Once an order is placed, it cannot be edited. However, our support team may assist with special requests if contacted promptly.

Please email us at support@cozzypaw.com with a photo of the damaged item and your order number. We’ll arrange a replacement according to our policy.

Shipping costs are calculated at checkout and are included in the final price. We also offer Free Standard Shipping on eligible orders!

Standard delivery usually takes 3–7 business days, depending on the item and location. In rare cases, delivery may take up to 15 days due to high demand or warehouse location.

Yes! Once your order is processed, you’ll receive a tracking number by email. You can track your order directly on our website.

If your tracking link isn't updating, don’t worry—it can take a day or two to activate. If the issue persists, contact our team and we’ll assist you right away.

Yes! We offer a 30-day satisfaction guarantee. Please review our Return & Refund Policy for complete details.

Refunds are processed within 7 days from when we receive the item(s) and approval is obtained on the refund case. But delay can happen in some cases.

You may return your order within 30 days of delivery. The item must be in its original condition and packaging. Return eligibility is subject to our policy.

Please double-check that you entered your email correctly and check your spam/junk folders. If you still haven’t heard from us, feel free to follow up—we’re here to help!